Q: What is the difference between hotels and hotel apartments?
A: Typically hotel accommodations consist of a room with a bed and en-suite bathroom, whereas the hotel apartments will provide more of an apartment setting with a bedroom, additional living area, en-suite bathroom, and fully equipped kitchen.
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Q: I will not be arriving until much later than their stated check-in time; will there be a problem in holding my room?
A: There should not be a problem with holding your room; however, it is highly advisable for you to provide us with your travel details (e.g. flight information, etc.) in advance so that we can advise the hotel accordingly.
3
Q: What happens in the case of a “No Show” ?
A: “No Show” will be treated as a “Late Cancellation”, and all applicable cancellation fees will be assessed by the credit card holder per the hotel’s cancellation policy. Kindly refer to the cancelation policy of each hotel
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Q: I have provided you with the proper credit card information, but you are not accepting it. Why?
A: We suggest that you check with the Bank that has issued your card. For security purposes, they sometimes require your authorization to process an online transaction. You can also contact us at 009714 3289899 or via email at reservations@dubaishortstay.com for further assistance.
5
Q: What do your Rates include?
A: All taxes and service charges are included in our rates. Breakfast is not included unless otherwise specified.
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Q: Do you charge a booking fee?
A: We do not charge any booking fee upon making a reservation with us.
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Q: Are there any addition costs associated with booking a reservation with Dubaishortstay.com?
A: Our rates are inclusive of all taxes and service charges. There are no additional costs associated with doing business with Dubaishortstay.com.
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Q: Why should i book with Dubaishortstay.com
A: As a locally owned and operated business with over 20 years experience in the travel and tourism business, you can be sure that you are not only receiving the best rates available, but in addition, we can provide you with the highest level of support to ensure that your experience is a memorable one. Our online booking service offers ease and convenience, with up-to-the-minute information on features and availability, as well as instant confirmation of your reservation. All our transactions are processed on a secure payment gateway, so that you can be assured your transaction is safe. Not only do we offer the lowest prices, these prices include all taxes and surcharges, so you can feel confident in knowing that there will be no hidden charges
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Q: When will my credit card be charged for the reservation?
A: We have managed to get best rates at most Hotels in Dubai due to the fact of upfront payment, at the time you complete your reservation, your credit card will be charged for the total amount of the reservation as stated.
Our rates include service charge and local tax which are 20%.
General Questions
1
Q: When is high season and when is low season in Dubai?
A: Dubai offers all year round sun, with the high season running from September to May including the Christmas & New Year periods and the Easter Holidays. Mid-low season is June through August when the weather is the warmest.
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Q: What can the weather be like in Dubai per season?
A:Temperatures from October to May make Dubai a hugely popular winter sun resort for its visitors whilst the mid-low season offers excellent value for money with some flights and accommodation rates being lower priced than during the high season.
October through May is the most ideal climate with temperatures ranging from around mid 20°C’s to the high 30°C’s. June through September is the warmest with average daily temperatures reaching 40+°C.
Unlike seasonal tourist destinations however, Dubai remains fully open for the whole year offering superb facilities and is truly a quality fascinating destination for all visitors.
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Q: How can I find out which hotels offer smoking or non somking rooms or pets?
A: All of the hotels and hotel apartments offer smoking rooms. Most hotel pet policies will only accommodate service animals, however, feel free to contact our Reservations Team at reservations@dubaishortstay.com and we can confirm a specific hotel’s pet policy for you.
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Q: I would like to reserve a smoking room; however, it appears that I can only choose non-smoking. How can I request a smoking room?
A: You can send your request a smoking room by contacting our Reservations Team at reservations@dubaishortstay.com, and we will request the room for you. It is important to note that these rooms are subject to availability upon arrival at the hotel.
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Q: What is the difference between hotels and hotel apartments?
A: Typically hotel accommodations consist of a room with a bed and en-suite bathroom, whereas the hotel apartments will provide more of an apartment setting with a bedroom, additional living area, en-suite bathroom, and fully equipped kitchen.
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Q: Is it possible to make special requests?
A: All special requests are subject to the discretion of the hotel upon check-in; however, if you have a special request, you can send your request to us via email at reservations@dubaishortstay.com. Although we cannot make any guarantees that your request will be fulfilled, we will do our best to work with the hotel to accommodate your needs.
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Q: Who should I contact if I need help?
A: If you need assistance, you can contact our Reservation Team at 009714 3289899 or via email at reservations@dubaishortstay.com. They will be more than happy to assist you with your needs.
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Q: Do you recommend Travel Insurance?
A: Not necessarily. This would depend on the traveler’s requirements, and must be determined in a case-by-case basis
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Q: What is the difference between a Standard, Deluxe, and Superior Room?
A: Room categories can vary with each hotel; however, in general, the difference is defined by room size and the amenities they provide.
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Q: Where might I find the contact details for a specific hotel?
A: Once a hotel is selected from our homepage, the contact details can be viewed on the right side of the detail page of that specific hotel.
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Q: How do I search for hotels by rate?
A: This feature is currently under construction and will be available in the near future
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Q: How do I find out if a specific hotel offers parking facilities, and if it is necessary to make a reservation for a parking space?
A: This feature should be noted under the “Hotel Facilities” if it is provided. Any additional assistance needed can be done through contacting our Reservations Team at reservations@dubaishortstay.com.
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Q: How can I find out if a hotel offers facilities for the disabled?
A: Most 5-star hotels offer facilities for the disabled. Other hotels that offer this service are usually noted under “Hotel Facilities”. Should you are unsure as to whether a specific hotel offers this service, feel free to contact our Reservations Team at reservations@dubaishortstay.com, and they will be more than happy to assist you.
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Q: I cannot find an answer to my specific question on your website.
A: Feel free to email us at reservations@dubaishortstay.com with your specific question, and we will be happy to provide you with a prompt response
Reservations
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Q: How do I go about making a reservation?
A: Reservations can be made either by selecting a hotel or hotel apartment from the listing on our website, and clicking on “Book Now”, or by sending your request via email to reservations@dubaishortstay.com or call +9714 328 9899 to make a booking on the phone
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Q: How do I search only for hotels which are available during a specific time period?
A: We offer this search feature on our homepage. Choose the city and preferred dates of your stay and all the hotels available during that time frame will be listed in alphabetical order.
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Q: How can I book a third-party reservation?
A: Third-party reservations can be made entering the third-party’s information under “Traveler’s Name” and your information under Contact Person . You can also send us your reservation information via email at reservations@dubaishortstay.com
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Q: How much advance notice is needed to guarantee a reservation?
A: Booking in advance is important to avoid being placed on a Room on request; however, we usually require 48 hours advance notice to process and confirm your reservation. Should you require a shorter timeframe, feel free to contact us at 009714-3289899, and our reservations team will be more than happy to assist you in obtaining your necessary travel arrangements.
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Q: Is shuttle service available to and from the airport?
A: Many hotels offer free shuttle service, and are noted on our site under the “Hotel Facilities” for the specific hotels that offer this service. This service must be arranged directly with the hotel. It is important to note however, that we are currently offering complimentary airport pick up for all guests who book a minimum 4-night stay in a 4-star or 5-star hotel.
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Q: Can I make a reservation directly with the hotel?
A: Yes, you can, however, the prices displayed on dubaishortstay.com are available only through our service. If you make a reservation directly with the hotel, the rates you receive will, on average, be 10% to 50% higher than what we offer through dubaishortstay.com.
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Q: How can I find a rate for a specific hotel?
A: You must specify your check-in and check-out dates and enter this information for the specific hotel you are interested in and click on search, and the rates will be provided.
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Q: How can I find out how many bedrooms are provided in a hotel apartment or suite?
A: This information is provided in “Hotel Details” page of our website for each specific hotel. In addition, once you have provided your dates for check-in and check-out, the site will provide you with rates for specific room types. If you would like information on a specific room, those details are provided when you click on the specific room type.
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Q: What are the check-in and check-out times of the hotel?
A: The standard check-in time is at 12:00 Hours and the check out time is at 1200 Hours, however, you can find the times for a specific hotel by going to the hotel’s details page
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Q: How can I determine when the “Peak Season” and “Exhibition Periods” are?
A: here is a list of peak and low season icluding exhibitions
Booking Process
1
Q: How can I be assured my reservation is confirmed?
A: You will receive an instant confirmation that your online booking has been completed successfully. A prepaid voucher will be sent to you via email that will confirm your booking. You will need to present this voucher to the hotel upon check-in.
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Q: I have reserved a hotel through your website, but I have not received an email confirmation. What do I do?
A: If you have not received your email confirmation you can contact us via phone at +9714 3289899 or via email at reservations@dubaishortstay.com and our Reservations Team will be more than happy to assist you with your booking.
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Q: What is “My Booking”?
A: By clicking on “My Booking” you can view the details or your reservation. You can also cancel or make changes to a reservation from here
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Q: Once I make a booking , what is the process I can expect?
A: You will receive an instant confirmation that your online booking has been completed successfully, followed by a Prepaid Voucher that you will receive via email within 24 hours from booking your reservation. This Prepaid Voucher will need to be presented to the hotel upon check-in. Should there be any delay in the processing of your reservation, you will be notified via email.
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Q: What is a Prepaid Voucher?
A: Once your reservation is confirmed, a Prepaid Voucher will be sent to you via email. This voucher serves as your confirmation and your receipt of payment. You will need to print out this voucher and present it to the hotel reception desk upon check-in.
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Q: Do I need to confirm my booking with the Hotel directly?
A: No, there is no need to contact the hotel directly. Your Prepaid Voucher is your confirmation, and it is all that is needed. Just present this voucher to the hotel reception desk upon check-in.
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Q: How long does it take to receive a confirmation?
A: If you have booked online and have provided all the necessary information, including the issuing bank and issuing country of your credit card, you should receive your voucher within one hour of the transaction. For a manual booking, you can expect for the process to take up to 24 hours.
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Q: Can I make a reservation by phone?
A: Yes, you can make a reservation by phone. You can contact us at 009714 3289899 and we’ll be more than happy to assist you.
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Q: What if I wish to extend my stay?
A: You can extend your stay by going to the “My Booking” link in the upper right hand corner of the hotel listing page, or to the “Modify/Cancel Reservation” link at the bottom of the page, and follow the instructions. You will need your voucher number to complete your request online. If you do not have this information accessible to you, you may contact our office at 009714 3289899 or email us at reservations@dubaishortstay.com and we will be more than happy to assist you.
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Q: Once I have made my reservations, will I receive any written confirmation from the hotel?
A: No. The Prepaid Voucher you receive from us is all that you will need. Please present this to the hotel reception desk upon check-in, and they will take care of getting you settled into your room.
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Q: I do not have 24 hours to wait for a confirmation, what can I do?
A: If your travel date is less than 24 hours away, please contact us directly at 009714 3289899 and we will do our best to coordinate your stay with the hotel within your specified timeframe. Through this process, we will keep you informed of the status or your reservation.
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Q: How many rooms may I book in one reservation?
A: You may book up to five rooms with onere servations online. There is no limit with a manual booking via phone. for gropu booking kindly email us at reservations@dubaishortstay.com
Booking Modification / Cancelation
1
Q: Can I get a refund on the days not used if I check-out earlier than scheduled?
A: This will depend on the hotel you are staying at and their cancellation policy. Please review the policy of the hotel you have chosen (as noted in the hotel details page) before making your reservation.
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Q: How do I change or cancel my reservation?
A: You can change a reservation or cancel by going to the “My Booking” link in the upper right hand corner of the hotel listing page, or to the “Modify/Cancel Reservation” link at the bottom of the page, and follow the instructions. You will need your voucher number to complete your request online. If you do not have this information accessible to you, you may contact our office at 009714 3289899 or email us at reservations@dubaishortstay.com and we will be more than happy to assist you.
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Q: How do I know if my requested changes or cancellation have been processed?
A: Whether you have made your changes/cancellation through our “My Booking” portal, or have contacted us via phone or email, you will receive a confirmation number for your change/cancellation. You will also receive an email notification of any charges that apply to your change/cancellation.
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Q: Where can I find the cancellation policy of a specific hotel?
A: You will find this information listed under the specific hotel’s details page which provides detailed information about hotel facilities, room amenities, restaurant information, etc. Please make sure to review the cancellation policy of hotel prior to placing a reservation.
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Q: Can I change my reservation into another person’s name?
A: Unfortunately we are unable to process such a request, as most hotels and hotel apartments do not allow for this type of change to a reservation. You will need to cancel the existing reservation and place another in the other person’s name.
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Q: I will not be arriving until much later than their stated check-in time; will there be a problem in holding my room?
A: There should not be a problem with holding your room; however, it is highly advisable for you to provide us with your travel details (e.g. flight information, etc.) in advance so that we can advise the hotel accordingly.
7
Q: What happens in the case of a “No Show”?
A: A “No Show” will be treated as a “Late Cancellation”, and all applicable cancellation fees will be assessed by the credit card holder per the hotel’s cancellation policy. It is important to note that during “Peak Season” or specific “Exhibition Periods”, cancellations may not be permitted and the cancellation fee can equal 100% of the cost of your entire stay.
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Q: If I cancel my reservation within the terms of the hotel’s cancellation policy, will I receive a full refund?
A: you will receive a full refund with no charges
Credit Card Payment
1
Q: I do not have a credit card; can I still book a room?
A: Yes. We currently accept payment via Bank Wire Transfer and Western Union. Please note, however, that a Prepaid Voucher will not be issued until the funds are received.
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Q: Why do I need to provide my credit card details?
A: The details are required in order to process the transaction, prevent potential fraud, and provide protection to our customers.
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Q: What type of credit cards do you accept?
A: We currently accept Visa, MasterCard and JCB
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Q: Can I make a reservation for myself using a 2nd party Credit Card?
A: Yes, this can be done with the consent of the 2nd party, as long as you have the credit card full details including issuing Bank Name and Country
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Q:Can I use a Debit Card to process my reservation?
A: Yes, as long as the Debit Card carries the Visa or MasterCard logos.
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Q:I have provided you with the proper credit card information, but you are not accepting it. Why?
A: We suggest that you check with the Bank that has issued your card. For security purposes, they sometimes require your authorization to process an online transaction. You can also contact us at 009714 3289899 or via email at reservations@dubaishortstay.com for further assistance.
Room Rates
1
Q: What do your rates include?
All taxes and service charges are included in our rates. Please refer to room types with regards to breakfast
2
Q: Are the Rates you provide per person or per room?
A: Our rates are listed per room on a per night basis.
3
Q: Do you charge a booking fee?
A: We do not charge a booking fee upon making a reservation with us.
4
Q: Are they any addition costs associated with booking a reservation with Dubaishortstay.com?
A: Our rates are inclusive of all taxes and service charges. There are no additional costs associated with doing business with Dubaishortstay.com
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Q: Is breakfast included in your rates?
A: Breakfast is not included unless otherwise specified. Please refer to room types
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Q: Are taxes and service charges included in your rates
A: Yes, all taxes and service charges are included in our rates
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Q; Do you offer special discounted rates for group booking, senior citizens, airline employees, etc.?
A: Yes, we do offer special discounted rates for groups. This is provided upon special request only.
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Q: Do you accept discount vouchers from magazines, shops, etc. that I can use towards my booking?
A: Unfortunately we do not accept discount vouchers at the present time.
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Q: Can I use my airline or hotel loyalty card to receive a discount on my booking?
A: No. Unfortunately we do not offer this additional discount as our prices already reflect a substantially discounted rate.
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Q: When will my credit card be charged for the reservation?
A: We have managed to get best rates at most Hotels in Dubai due to the fact of upfront payment, at the time you complete your reservation, your credit card will be charged for the total amount of the reservation as stated. Our rates include service charge and local tax which are 20%.
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Q: Can the rates change for different days in the same week?
A: Yes, hotels have different rate according to different period and this could be the case where the requested booking dates can include two periods therefore two different rates a good example is during exhibitions and New Years Eve
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Q: Can the rate change after I have made a payment and receive the hotel voucher
A:All rates are subject to change without prior notice, however, once you have made your reservation and payment, your rates will be locked in at the price provided to you at the time of
Website Security & Privacy Policies
1
Q: How safe are my credit card details?
A: Please be assured that all your credit card information is safe and secure. All of our transactions are conducted through a secured payment gateway that provides an encryption service to ensure the safety and security of your information.
2
Q: What do you do with my personal information?
A: All personal information is handled in the strictest of confidence. It is our policy that we do not sell or share the personal information of our clients with others
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Q: How secure is the www.dubaishortstay.com website?
A: DubaiShortstay.com uses an encryption service to ensure the safety and security of your information. In addition, all transactions are conducted through a secured payment gateway MIGS, Master card as well as being processed through other checks and balances to minimize the potential of the fraudulent use of your account.
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Q: What is MIGS?
A:The MIGS Payment Server is a comprehensive and scalable ePayment Architecture that is designed to process Business to Consumer (B2C) Credit Card, Mail Order/Telephone Order (MOTO) payment and has the potential to process a variety of other payment Instruments.
The MIGS Payment Server provides a secure virtual point of sale (POS) Gateway to accept and process Internet payment transaction from the bank’s merchants.
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Q:MasterCard SecureCode and Verified by Visa
A:MasterCard and Visa have introduced new authentication methods for internet payments, which involves validating the presence of the cardholder in a traditional internet card-not-present environment.
Essentially, this involves the cardholder entering a password known only to themselves and their issuing bank during the course of the payment, similar to the use of a PIN during an ATM transaction. This reduces the likelihood of fraud and customer chargeback